Frontline employee empowerment and perceived customer satisfaction
نویسندگان
چکیده
منابع مشابه
Customer Satisfaction and Effective HRM Policies: Customer and Employee Satisfaction
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ژورنال
عنوان ژورنال: Management Research: Journal of the Iberoamerican Academy of Management
سال: 2017
ISSN: 1536-5433
DOI: 10.1108/mrjiam-04-2016-0663